Player Wellbeing

Responsible Gaming at Khelaghor

Betting on khelaghor should be fun — a bit of excitement after a long day, not something that causes stress or financial pressure. This page covers every tool and resource available to help you stay in control of your play. Whether you want to set a deposit limit, take a break, or understand the warning signs of problem gambling, it's all here.

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Player Control Tools
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Self-Exclusion Processing
18+
Strict Age Verification
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Support Available
Gambling Can Be Addictive — Please Play Responsibly

Khelaghor is committed to responsible gaming. If you feel that gambling is affecting your daily life , finances, or relationships, please use the tools on this page or contact our support team immediately at [email protected]. You are never alone in this.

How Khelaghor Supports Safe Play

Responsible gaming isn't just a policy checkbox for khelaghor — it's built into how the platform works. Here are the six pillars of our player protection programme.

Deposit Limits

Set a daily, weekly, or monthly deposit cap directly from your account settings. Once your limit is reached, khelaghor will block further deposits until the period resets. Lowering a limit takes effect immediately; raising one requires a 7-day cooling-off period.

Session Time Limits

Choose how long you want each gaming session to last. When your time is up, khelaghor will display a reminder and log you out automatically if you don't respond. This simple tool helps prevent the kind of extended play that can creep up on you without noticing.

Cool-Off Periods

Need a short break without fully closing your account? A cool-off period lets you pause your khelaghor account for 24 hours, 7 days, or 30 days. During this time you cannot log in, deposit, or place bets. The break activates immediately upon request.

Self-Exclusion

If you feel you need a longer break, self-exclusion lets you close your khelaghor account for a minimum of 6 months or permanently. Once activated, your account is locked and you will not receive any promotional communications. Contact support to initiate self-exclusion.

Loss Limits

Set a maximum amount you are comfortable losing over a defined period. Once your loss limit is hit, khelaghor will prevent further betting until the period resets. This tool is especially useful for players who want to enjoy the games without the risk of chasing losses.

Reality Checks

Enable on-screen pop-up reminders at regular intervals — every 30, 60, or 90 minutes — showing how long you've been playing and how much you've wagered in the current session. A quick reality check can make a real difference in keeping your play balanced and intentional.

1 Our Approach to Responsible Gaming

At khelaghor, responsible gaming is not an afterthought — it's a core part of how we operate. We believe that the vast majority of players who come to khelaghor are here for entertainment. They set a budget, enjoy a few rounds of Dragon Hatch or a live Ezugi table, and walk away. That's exactly the kind of experience we want to support.

But we also know that for a small number of players, gambling can become a problem. It can start gradually — spending a little more than planned, chasing a loss, or finding it hard to stop even when you want to. Khelaghor takes this seriously. Our responsible gaming programme is designed to give every player the tools, information, and support they need to keep their play healthy.

As a Curacao eGaming licensed platform, khelaghor is required to maintain responsible gaming standards. But we go beyond the minimum requirements because we genuinely care about the wellbeing of our players in Bangladesh. Every tool on this page is free, easy to use, and available to all registered khelaghor accounts.

Remember: Gambling should always be entertainment — never a way to make money, pay bills, or solve financial problems. If you're playing to recover losses or to cope with stress, please reach out to our support team at [email protected].

2 Warning Signs of Problem Gambling

Problem gambling doesn't always look dramatic. Often it builds slowly, and many players don't realise there's an issue until it's already affecting their daily life. Here are some warning signs to watch for in yourself or someone you know:

  • Spending more money on gambling than you originally planned or can afford.
  • Chasing losses — continuing to bet in an attempt to win back money you've already lost.
  • Feeling restless, irritable, or anxious when you're not gambling.
  • Lying to family or friends about how much time or money you spend on gambling.
  • Neglecting work, studies, or family responsibilities because of gambling.
  • Borrowing money or selling possessions to fund gambling.
  • Feeling that you need to gamble with larger amounts to get the same level of excitement.
  • Repeatedly trying to cut back on gambling but finding it difficult to do so.
  • Using gambling as a way to escape problems, stress, or negative emotions.

If you recognise two or more of these signs in your own behaviour, it's worth taking a step back. Use the self-assessment tool further down this page, or contact khelaghor support directly. There's no shame in asking for help — it's the smart move.

Honest check: Ask yourself — if you had to tell your family exactly how much you spent on khelaghor this month, would you be comfortable doing that? If the answer is no, that's a signal worth paying attention to.

3 Player Protection Tools

Khelaghor provides a full suite of responsible gaming tools that you can activate at any time from your account. All tools are free and take effect quickly — most within minutes of being set.

01
Deposit Limits

Cap your daily, weekly, or monthly deposits. Reductions apply immediately; increases require a 7-day waiting period to prevent impulsive decisions.

02
Loss Limits

Set the maximum amount you're willing to lose in a given period. Once reached, betting is paused until the period resets automatically.

03
Session Time Limits

Define how long each gaming session can last. An alert appears when time is up, and auto-logout kicks in if you don't respond within 2 minutes.

04
Reality Check Reminders

Receive on-screen pop-ups every 30–90 minutes showing your session duration and total wager. A quick nudge to keep perspective.

05
Cool-Off Period

Pause your account for 24 hours, 7 days, or 30 days. No login, no deposits, no bets. Activates immediately upon request.

06
Self-Exclusion

Close your account for 6 months or permanently. All marketing communications stop immediately. Contact support to activate.

4 How to Set Your Limits

Setting responsible gaming limits on khelaghor is straightforward. Here's how to do it:

  • Step 1: Log in to your khelaghor account and go to Account Settings.
  • Step 2: Select the Responsible Gaming tab from the settings menu.
  • Step 3: Choose the tool you want to activate — deposit limit, loss limit, session time, or reality check.
  • Step 4: Enter your preferred limit value and the time period (daily / weekly / monthly where applicable).
  • Step 5: Confirm your selection. Limits that reduce your current cap take effect immediately. Limits that increase your cap require a 7-day review period.

If you have trouble finding the responsible gaming settings or need help activating a tool, contact khelaghor support via live chat or email at [email protected]. Our team can walk you through the process and activate limits on your behalf if needed.

Tip: Set your limits before you start playing, not during a session. It's much easier to make a clear-headed decision about your budget when you're not in the middle of a game.

5 Self-Exclusion

Self-exclusion is the most serious responsible gaming tool available on khelaghor. It is designed for players who feel they need a significant break from gambling — not just a few days, but months or permanently.

When you self-exclude from khelaghor:

  • Your account is locked within 24 hours of your request being processed.
  • You will not be able to log in, deposit, or place bets for the duration of the exclusion.
  • All promotional emails, SMS messages, and push notifications are stopped immediately.
  • Any pending withdrawals will be processed to your registered payment method.
  • The minimum self-exclusion period is 6 months. You can also choose permanent exclusion.
  • After the exclusion period ends, you must contact support to reactivate your account — it does not reopen automatically.

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and include your registered mobile number. Our team will process your request as a priority.

Important: Do not attempt to create a new khelaghor account during a self-exclusion period. If we identify a new account belonging to a self-excluded player, it will be closed immediately and any deposits returned.

6 Protecting Minors

Khelaghor is strictly an 18+ platform. We take the protection of minors very seriously and have multiple measures in place to prevent underage gambling.

  • Age verification at registration: All players must confirm they are 18 or over when creating a khelaghor account.
  • KYC checks: Khelaghor reserves the right to request proof of age at any time. Accounts that cannot verify age will be suspended.
  • Parental controls: If you share a device with children, we strongly recommend using parental control software to restrict access to gambling websites. This is an additional layer of protection beyond khelaghor's own measures.
  • Reporting underage accounts: If you believe a minor has registered on khelaghor, please report it immediately to [email protected]. We will investigate and close the account promptly.

Parents and guardians should also have open conversations with young people about the risks of gambling. Khelaghor supports awareness efforts and encourages responsible attitudes toward gambling from an early age.

7 Getting Help

If you're struggling with gambling-related issues, please don't wait. Reaching out early makes a real difference. Khelaghor's support team is available 24/7 and can help you activate any of the tools on this page, process a self-exclusion request, or simply listen without judgement.

  • Khelaghor Support: [email protected] — available 24/7 via email and live chat.
  • Talk to someone you trust: A family member, friend, or colleague who knows your situation can provide immediate support and accountability.
  • National helplines: Bangladesh has mental health and addiction support services available through the National Mental Health Institute (NIMH) and Kaan Pete Roi helpline.

Remember — asking for help is not a sign of weakness. It takes real courage to recognise a problem and take action. Khelaghor will support you every step of the way, including processing refunds and account closures as quickly as possible when needed.

Self-Assessment Tool

Answer these five questions honestly. There are no right or wrong answers — this tool is just to help you reflect on your gambling habits. Results are not stored or shared.

1. In the past month, have you spent more on gambling than you originally planned?

Never Sometimes Often Always

2. Have you tried to win back money you lost by gambling more?

Never Once or twice Regularly Almost every time

3. Has gambling affected your relationships, work, or daily responsibilities?

Not at all Slightly Noticeably Significantly

4. Do you feel anxious or irritable when you're not able to gamble?

Never Occasionally Frequently Almost always

5. Have you hidden your gambling activity from family or friends?

Never Once A few times Regularly
Your habits look healthy.

Based on your answers, your gambling appears to be well within a recreational range. Keep using khelaghor's deposit and session limits to stay that way. If anything changes, come back and check in again.

Play Smart on Khelaghor

Enjoy the Games — On Your Terms

Khelaghor is built for players who want great games and full control. Set your limits, play your way, and enjoy slots, live casino, and e-sports betting in BDT — all on one secure platform.

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